The award-winning travel management company, FCM Travel Solutions, has consolidated its Asia management team and today announced Bertrand Saillet as the new Managing Director of Asia. Bertrand will replace David Fraser, who was previously the Managing Director of FCTG Asia.
Bertrand was the General Manager for FCM Travel Solutions, overseeing the sales and marketing, account management, technology and operations across Asia. He has been instrumental in consolidating the Asia business in the past couple of years, achieving significant profit growth. In his new role as the Managing Director of FCM Travel Solutions and FCTG, Bertrand will now spearhead the overall growth of both FCTG and FCM Travel across Asia.
David Fraser, who will be relocating to Brisbane for a global corporate role, said, “Bertrand has done a fantastic job growing and leading FCM in Asia over the past few years. With his passion, energy and unwavering customer-centric approach, we are confident that he will take FCM Asia team, the business, and our customers to greater heights.”
The year 2017 has been a milestone year for FCM as it strengthened its presence across Asia and introduced technological innovations to better serve their customers. The company launched their next-generation technology suite, FCM Connect that provides a single gateway to connect customers to all FCM’s leading digital tools including Analytics, Approve, Booking, Secure, Expense and Mobile and more. This year, FCM customers will also see the comprehensive version of SAM (Smart Assistant for Mobile), FCM’s AI chatbot application which delivers personalised information to business travellers through a chat-based interface.
“I am honoured to be entrusted with the opportunity to manage Asia for FCM and for the group. These are exciting times for the business and I am committed to drive it on this growth trajectory. We will continue to enhance our customer service capabilities and bring technology improvements to meet the growing expectation from our customers in Asia,” said Saillet.