Sheraton Grand Macao Welcomes Its 10 Millionth Guest

Sheraton Grand Macao Hotel, Cotai Central celebrated the arrival of its 10 millionth guest with a once-in-a-lifetime surprise: a fabulous 24 hours of 10 grand experiences that “Go Beyond” the ordinary. The largest hotel in Macao, ideally located in the heart of the vibrant Cotai Strip, Sheraton Grand Macao Hotel has been welcoming guests since it opened in 2012. With 4,001 luxury guest rooms and suites, Sheraton Grand Macao Hotel, Cotai Central has been a popular destination for discerning travelers of all types, including business and leisure travelers, vacationing families and couples looking for a romantic getaway.

“We are excited to welcome our 10 millionth guest today,” said Janet McNab, Managing Director of Sheraton Grand Macao Hotel and The St. Regis Macao. “In July 2015 we celebrated a significant milestone when we received our 5 millionth guest, and we are pleased to see that this number has doubled in less than three years, which is a truly remarkable achievement. Not only is this occasion a milestone for the hotel, but also a testament to Macao’s development as a popular tourism destination regionally and internationally. I would also like to take this opportunity to express my heartfelt gratitude to all Sheraton Grand Macao’s associates who work hard every day to offer the warmest hospitality to our guests.”

The 10 millionth guest, Mr. Yan and Ms. Liu, arrived from Hangzhou and were surprised at the airport in a chauffeur-driven Rolls Royce which brought them to the Sheraton Grand Macao Hotel. The lucky couple stepped out onto a red carpet where they were welcomed by the hotel’s senior associates and undercover dancers dressed as hotel associates played by the Sands Entertainment Team. In honor of this special visit, the hotel extended 10 ‘Go Beyond’ experiences to the guests, including a free upgrade to a Presidential Suite, a private tour of Macao, a dinner at Bene tailor-made by Chef Luca Pecorari, VIP tickets to the Monkey King theatrical performance, 90-minute massage for two at Shine Spa, as well as personalized welcome amenities. As a departing gift, they have been offered another complimentary stay in the Presidential Suite for their next visit to Macao.

In addition to the 10 millionth guest, Sheraton Grand Macao Hotel has notched up the following impressive stats since opening in September 2012:

  • 55 million eggs served for breakfast at Feast
  • 519,000 events and conferences
  • A truly international staff of hotel associates representing 24 different countries and speaking 36 languages
  • Hotel associates have carefully handled more than 2.8 million pieces of luggage, and have never lost a piece!


For more information or reservation, please visit Sheraton Grand Macao Hotel’s website at or call (853) 2880 2000.